Welcome to StayTribe. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and secure your data when using our platform.
By accessing our website, subscribing to our services, or providing your information, you agree to this Privacy Policy. We may update this policy periodically, and continued use of our services constitutes acceptance of any changes.
2. Who We Are
In this policy, “we,” “us,” and “our” refer to StayTribe. Our platform provides a community for individuals seeking and offering shared accommodation.
3. Information We Collect
We collect personal and non-personal information based on your interactions with our platform, including:
- Personal Information:
- Name
- Email address
- Phone number
- Subscription details
- Any other information you voluntarily provide
- Non-Personal Information:
- Browsing activity
- IP address
- Device and browser type
- Interaction with platform features
We collect this data when you register, subscribe, browse listings, or interact with our services.
4. How We Use Your Information
We use your data to:
- Provide access to StayTribe’s services
- Verify and approve listings before publication
- Facilitate user connections (e.g., unlocking host contact details for subscribers)
- Improve our platform and user experience
- Communicate updates, offers, and support
- Ensure compliance with our terms and policies
5. Listing Verification
To maintain quality, all listings undergo verification before approval. Listings must:
- Contain high-quality, well-lit photos
- Include a detailed property description
- Clearly state house-sharing arrangements
- Provide accurate location information
Listings that do not meet these criteria will not be published. StayTribe reserves the right to remove or request modifications to listings.
6. Data Sharing
We do not sell or share personal data with third parties for marketing. We may share information with:
- Service providers who assist in platform operations
- Legal authorities if required by law
- Analytics tools to enhance our services
7. Data Security
We implement security measures to protect your data, including:
- Encryption of sensitive information
- Access control for authorized personnel only
- Regular security audits and updates
While we take strong precautions, no system is 100% secure. Users are encouraged to protect their accounts with strong passwords.
8. User Control & Data Access
You can:
- Review and update your account details
- Request data deletion by contacting support
- Manage email preferences for marketing communications
9. Booking & Cancellation
- Users can browse listings freely and make bookings directly through the StayTribe platform.
- Payment is collected at the time of booking and securely held by StayTribe until 48 hours after guest check-in, then released to the host.
- Cancellations and refund eligibility depend on the specific cancellation policy selected by the host and agreed upon at the time of booking.
- StayTribe does not offer additional refunds beyond the terms stated in the host’s cancellation policy.
10. Policy Updates
StayTribe may modify this Privacy Policy. Users will be notified of significant changes 30 days in advance.
11. Contact Us
For privacy-related inquiries, email us at support@staytribe.com.au